Terms and Conditions

1. Acceptance and scope

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and the operator of Bearbits.io (“we,” “us,” or “our”). They apply to all users of the service, regardless of where you are located. By accessing or using the service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you use the service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and both you and the organization will be bound.

2. Service description

Bearbits.io provides browser-based meeting transcription, AI-generated notes, summaries, suggestions, and related workspace features. The service relies on third-party providers for speech-to-text, language models, hosting, and billing. We do not guarantee uninterrupted availability, accuracy of transcriptions or AI outputs, or compatibility with all devices or browsers.

Service availability and changes. We may add, remove, modify, suspend, or discontinue any part of the service, including features, integrations, limits, plans, or availability of the service in any region or for any user segment, at any time. Where reasonably practicable, we may provide advance notice of material changes, but we are not required to do so in cases involving security, abuse prevention, legal compliance, third-party provider changes, operational constraints, or urgent business needs.

3. Fair use and usage limits

Fair use policy. The service is intended for normal, reasonable business use. We monitor usage to ensure fair access for all users and to control costs associated with transcription and AI processing.

Any plan, feature, or offer described as “unlimited” is subject to this fair use policy and does not mean unlimited use without restriction. We may apply reasonable technical, operational, anti-abuse, concurrency, duration, or volume-based safeguards where necessary to protect service quality, manage infrastructure costs, or prevent misuse.

Usage limits. We impose per-account limits on usage, including but not limited to limits on transcription volume and AI processing. These limits may be enforced automatically and may change over time. Exceeding applicable limits may result in temporary or permanent suspension of access without prior notice.

Abuse and overuse. Excessive, automated, or abusive use that consumes disproportionate resources, circumvents limits, or degrades service quality for others is prohibited. We reserve the right to detect, investigate, and act on such usage at our sole discretion, including immediate suspension or termination of your account.

We are not obligated to disclose specific limits, thresholds, or the reasons for any enforcement action. If your access is restricted due to usage, you may contact support; we are not required to restore access.

Free plans and promotional access. Any free plan, free feature, trial, promotional access, beta access, or usage allowance is offered at our discretion and may be modified, limited, suspended, or withdrawn at any time, for any lawful reason, including cost control, capacity constraints, abuse prevention, product changes, or business reasons. We are not obligated to continue offering any free tier or to preserve any particular free-tier limit, feature set, or eligibility rule.

4. Account suspension and termination

Right to terminate. We may suspend or terminate your account, or restrict your access to the service, at any time, with or without cause, and with or without notice. This includes, but is not limited to, termination for:

• Violation of these Terms or our fair use policy
• Exceeding usage limits or engaging in abusive or excessive use
• Fraud, misrepresentation, or illegal activity
• Conduct that harms the service, other users, or third parties
• Non-payment or breach of subscription terms
• Any reason we deem necessary to protect the service or our rights

This right includes the right to deny, revoke, or discontinue access to free plans, promotional access, or specific product features, and to shut down or discontinue the service in whole or in part.

Upon termination, your right to use the service ceases immediately. We may delete or retain your data in accordance with our Privacy Policy and applicable law. We are not liable to you or any third party for any termination or suspension.

You may cancel your subscription at any time through the billing portal provided by our payment processor, Paddle. Cancellation stops future charges from the end of your current billing period as described in Paddle's terms. Whether charges you have already paid are refundable is determined solely under Paddle's Refund Policy, not by a separate policy in these Terms.

5. Subscription and billing

Subscription fees are billed in advance. Payment is processed by our billing provider (Paddle). You are responsible for providing accurate payment information and for any taxes applicable in your jurisdiction.

We may change pricing with reasonable notice. Continued use after a price change constitutes acceptance.

We may also change, replace, or discontinue plans, packaging, entitlements, usage allowances, or free access offerings at any time. If you are on a paid subscription, any change affecting billing or renewal will remain subject to applicable law and to Paddle's merchant-of-record terms where relevant.

Refunds and withdrawal. Paddle acts as the merchant of record for your purchase. Any refund, statutory withdrawal, or cancellation right, and the time limits that apply (including, where Paddle's Refund Policy applies, 14 calendar days from the date of the transaction to request a refund in the circumstances described there), are governed exclusively by Paddle's Refund Policy and Paddle Buyer Terms and Conditions. Nothing in these Terms adds to, overrides, or narrows Paddle's Refund Policy or your rights under applicable law.

6. Acceptable use

You agree not to use the service to: (a) violate any law or regulation; (b) infringe intellectual property or other rights of others; (c) transmit malware, spam, or harmful content; (d) attempt to gain unauthorized access to our systems or other accounts; (e) interfere with or disrupt the service; (f) record or process content without required consent where applicable; or (g) use the service for any purpose that could harm us, our providers, or other users.

You are solely responsible for ensuring that you have all necessary rights, consents, and legal authority to record, transcribe, and process meeting content. Recording and transcription laws vary by jurisdiction; compliance is your responsibility.

7. Intellectual property

We retain all rights in the service, including software, design, and branding. You receive a limited, non-exclusive, non-transferable license to use the service for its intended purpose during your subscription. You retain rights in content you create; you grant us a license to process, store, and use that content as needed to provide and improve the service.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. TRANSCRIPTIONS AND AI OUTPUTS MAY CONTAIN ERRORS AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD 100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any law or the rights of a third party; (d) content you record, upload, or process through the service; or (e) your failure to obtain required consents for recording or processing.

11. Governing law and jurisdiction

Governing law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Jurisdiction. Any dispute arising out of or relating to these Terms or the service shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Worldwide applicability. These Terms apply to users worldwide. If you are located in a jurisdiction that mandates different terms (for example, certain consumer protection laws in the European Union, United Kingdom, or other regions), those mandatory provisions shall apply to the extent required by law, and the remaining provisions of these Terms shall continue to apply to the fullest extent permitted.

Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable consumer protection, digital services, or unfair contract terms laws.

12. General provisions

Entire agreement. These Terms, together with our Privacy Policy and any subscription or billing terms, constitute the entire agreement between you and us regarding the service.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

13. Changes to these terms

We may modify these Terms at any time. We will post the updated Terms on this page and update the “Last updated” date. Material changes may be communicated via email or in-app notice where practicable. Your continued use of the service after changes become effective constitutes acceptance of the revised Terms. If you do not agree, you must stop using the service and may cancel your subscription.

14. Contact

For questions about these Terms, contact us through the support channel associated with your account or the contact information provided on the Bearbits.io website.